- Terms & Conditions
Terms & Conditions
We do not store credit card details nor do we share customer details with any 3rd parties.
By accessing our site you agree to the following terms and conditions:
All product statements on this site have not been evaluated by the Food and Drug Administration or Food Standards Agency. These products are not intended to diagnose, treat, cure or prevent any disease or afflictions. All claims made on the product labels and site descriptions are the sole responsibility of the manufacturer and we do not agree with or support/substantiate these claims. All reviews on the site are from independant customers and are not the views of the owners of this site. NEA Sports and Nutrition Ltd take no responsibility for incorrect label information on products or for customer reviews. Liabilty for adverse reactions also lies solely with the product manufacturer.
Placing Your Order
Once you have chosen your goods, you can proceed to checkout. You can pay for your order by credit or debit card, by paypal or by mailing in your payment (e.g. cheque or postal order). If you choose to mail in your payment your order will not be processed until we are in receipt of your cheque or postal order. When paying for an order you will be transferred securely via SSL encrypted connection to either SagePay or PayPal depending on payment method. Once we have received your order you will receive an automatic confirmation e-mail. As we process and ship your order you will receive further e-mails explaining your order status. Should your order contain products that are out of stock, we will notify you of this with an approximate waiting time. At all times until despatch you have the right to cancel all or part of your order. If you cancel only part of your order, please note that this may result in a change in shipping fees in correspondance with our shipping fees and policy at that time.
Your goods will be despatched in good time so long as the items are in stock and depending upon the shipping service selected should be with you 1-4 days from despatch. However, please allow up to 14 days for delivery and please note that estimated shipping times are from date of despatch not from the placement of the order.
If your country is not listed, then we do not currently ship to that country. If this is the case, please send us a request and we will look into shipping to your country. Please do not place an order for an unlisted country without asking us first, as these incur us transaction fees for the payments you make. If you do this, then we will have to issue a refund, which will be minus the transaction fee incurred.
Content of This Site
All written content of this site is copyright of NEA Sports and Nutrition Ltd All content submitted to us by users becomes the property of NEA Sports and Nutrition Ltd should we decide to publish it. No portion of this site should be reproduced elsewhere without our written permission.
We try to ensure that our prices are always up to date but occasionally there may arise a situation beyond our control where the prices are subject to change. In the case where an incorrect price is displayed on the website, we reserve the right to cancel and refund any orders for that item.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data, consequential loss in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from the use of this website.
In the unlikely situation that you wish to return your goods, please first contact us and explain the situation. We will then advise you whether to return the goods to ourselves or the manufacturer depending upon the problem. We accept the return of goods sent back to us within 7 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not however, accept the return of opened and/or part used goods.
We do ask that you please contact us first to let us know that the product is being returned. We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.
If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus a 20% restocking fee. If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.
Governing Law and Contract Formation
No contract will subsist between you and NEA Sports and Nutrition Ltd for the sale by it to you of any product unless and until NEA Sports and Nutrition Ltd accepts your order by e-mail confirming that it has dispatched your product (whether or not you receive that e-mail). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time NEA Sports and Nutrition Ltd sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded with the laws of England, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and NEA Sports and Nutrition LTD irrevocably submit to the non-exclusive jurisdiction of the English Courts.
TO THE FULLEST EXTENT PERMITTED AT LAW, NEA SPORTS AND NUTRITION LTD IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NEA SPORTS AND NUTRITION LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither NEA Sports and Nutrition Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, NEA Sports and Nutrition LTD does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of NEA Sports and Nutrition Ltd, its affiliates, directors, employees or other representatives.